Refund policy

Change of Mind

We are unable to offer refunds or returns for change of mind, including where you:

• Ordered the wrong item

• No longer want the item

• Found the item cheaper elsewhere
  

Please choose carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

Under the Australian Consumer Law, you are entitled to a remedy if a product:

• Is faulty or defective

• Is significantly different from the description or images

• Does not perform as expected

If this happens, we will offer an appropriate remedy which may include:

• A repair

• A replacement

• A refund
  
  

Reporting a Problem

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. Email: jessica@hanahinoki.com.au

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

We may ask you to return the item for assessment.

Return Process

If a return is required:

• We will provide instructions on how to return the item.

• Items should be returned unused where possible and in their original packaging.

• If the item is confirmed faulty, we will cover reasonable return shipping costs.
  

Refunds

If a refund is approved:

• Refunds will be issued using the original payment method where possible.

• Processing times may vary depending on your bank or payment provider.